1. Who is responsible for your information
ELVARA GROWTH, registration number [INSERT COMPANY REGISTRATION NUMBER], of [INSERT REGISTERED COMPANY ADDRESS], is the responsible party. Data protection contact: [INSERT DATA PROTECTION CONTACT].
2. What we collect
Account information: full name, email address, phone number and account status. Financial records: deposits, withdrawal requests, transactions and balances. Banking information: the bank name, account holder, account number and branch code you supply for withdrawals. Documents: proof-of-payment files you upload. Support: the content of tickets and replies. Technical: authentication and security event data.
3. Why we use it
To create and operate your account, verify deposits, review and process withdrawal requests, maintain your transaction history, send in-app notifications, respond to support requests, prevent fraud, and meet legal and record-keeping obligations.
4. How it is protected
Access is controlled by authentication and role-based permissions. Account records are readable only by you and by authorised administrators. Proof-of-payment files are stored in a private file store that is not publicly accessible. Administrative actions are recorded in an audit trail. Passwords are handled by our authentication provider and are never stored by the application.
5. Who we share it with
Service providers that host our platform, database, file storage and authentication, and third parties where required by law or for the prevention of fraud. We do not sell your personal information. Additional recipients: [INSERT ANY ADDITIONAL PROCESSORS OR RECIPIENTS].
6. How long we keep it
Financial records are retained for [INSERT RETENTION PERIOD] in line with applicable record-keeping requirements. Other information is kept only as long as needed for the purposes above.
7. Your rights
Subject to applicable law you may request access to, correction of, or deletion of your personal information, object to certain processing, and lodge a complaint with [INSERT RELEVANT REGULATOR]. Requests can be sent to [INSERT OFFICIAL SUPPORT EMAIL].
Note that we cannot delete records we are legally required to retain, such as verified financial transactions.
8. Changes
We will publish any updated version of this policy on this page.